Refund Policy
Last updated: August 25, 2025
1. Overview
At TrendYourMusic, we are committed to providing exceptional music promotion services. We understand that every artist's journey is unique, and we want to ensure you're completely satisfied with our services. This refund policy outlines the circumstances under which refunds may be provided.
2. 30-Day Money-Back Guarantee
Our Promise to You
We offer a 30-day money-back guarantee for all our services. If your music doesn't achieve trending status within the promised timeframe (7-15 days for Trending Arrow Plan, 7-12 days for Top 50 Chart Plan), we will provide a full refund of your payment.
3. Refund Eligibility
✅ Eligible for Refund
- • Service not started within 48 hours of payment
- • Campaign fails to achieve trending status within guaranteed timeframe
- • Technical issues preventing service delivery
- • Cancellation before campaign initiation
- • Service quality issues not resolved within 7 days
❌ Not Eligible for Refund
- • Campaigns already completed and delivered
- • Results achieved but not meeting personal expectations
- • Changes in social media algorithms or platform policies
- • Client-provided incorrect information or links
- • Cancellation after campaign has started
- • Violation of our terms of service
4. Refund Process
Step 1: Contact Us
Email us at hello@TrendYourMusic.com or call +44-7437-286504 within 30 days of your purchase.
Step 2: Provide Details
Include your order number, campaign details, and reason for the refund request.
Step 3: Review Process
We'll review your request within 3-5 business days and respond with our decision.
Step 4: Refund Processing
If approved, refunds are processed within 5-10 business days to your original payment method.
5. Partial Refunds
In certain circumstances, we may offer partial refunds:
- • Campaign partially completed but not meeting full objectives
- • Service quality issues affecting partial delivery
- • Technical problems resolved after partial campaign completion
- • Client requests early termination with valid reasons
6. Service Credits
Instead of a refund, you may choose to receive service credits for future campaigns. Service credits are valid for 12 months and can be used for any of our promotion packages.
7. Dispute Resolution
If you disagree with our refund decision, we encourage open communication to resolve the issue. We may request additional information or offer alternative solutions to ensure your satisfaction.
8. Payment Method Refunds
Credit/Debit Cards
Refunds are processed to the original payment method within 5-10 business days. Your bank may take additional time to reflect the refund in your account.
PayPal
PayPal refunds are typically processed within 3-5 business days and appear in your PayPal account immediately.
Bank Transfers
Bank transfer refunds may take 7-14 business days depending on your bank's processing time.
9. Cancellation Policy
Before Campaign Start
Full refund available if cancelled before campaign initiation (within 48 hours of payment).
After Campaign Start
No refund available once campaign has begun. Service credits may be offered at our discretion.
10. Contact Information
For refund requests or questions about this policy, contact us:
Email: hello@TrendYourMusic.com
Phone: +44-7437-286504
Response Time: Within 24-48 hours
Business Hours: Monday - Friday, 9 AM - 6 PM GMT
11. Policy Updates
We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.